The Elms Medical Centre
Enquiry & results line: 0161 766 2662
Appointments: 0161 766 2311

Violent or abusive behaviour

The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing that the incident will be recorded on their medical records. If there is a second occurrence within a 12 moth period, the patient will receive a second letter advising them that they will be removed from the Practice list.